Returns & refunds will be accepted provided the conditions in our Refund & Exchange Policy have been met. Refunds will be processed using the original form of payment.
Purchases made in Jay Jays stores
Purchases made in a Jay Jays Australian retail store can be returned in a Jay Jays Australian retail store. You must present the receipt you received in the store at the time you purchased your items.
Purchases made online
You can return an item purchased online:
- In any Jay Jays retail store in Australia ; or
- By posting it to our Online Store Returns/Exchange address.
Jay Jays Online
Returns & Exchanges
1 Roussos Place
Make sure your order number, name, address, email, phone number and instructions are included and any comments.
All returns remain the responsibility of the purchaser until received by Jay Jays.
Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).