You may exchange an item for something else from Jay Jays, provided the conditions in our Refund & Exchange Policy have been met. Exchanges are subject to stock availability.
Purchases Made In Jay Jays Stores
Purchases made in a Jay Jays retail store (including purchases in a store for delivery to you) can be exchanged in a Jay Jays retail store. You must present the receipt you received in the store at the time you purchased your items.
Purchases Made Online
You can exchange an item purchased online:
1. In any Jay Jays retail store in Australia; or
2. By posting it to our Online Store Returns/Exchange address:
Jay Jays Online
Returns & Exchanges
1 Roussos Place
Make sure your order number, name, address, email, phone number are included along with a list of alternative item(s) in case we have sold out of your first choice.
Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (e.g. they are faulty or not as ordered).
All exchanges remain the responsibility of the purchaser until received by Jay Jays.