You may exchange an item for something else from Jay Jays provided the conditions in our Refund & Exchange Policy have been met. Exchanges are subject to stock availability.

Purchases made in Jay Jays stores

Purchases made in a Jay Jays Australian retail store (including purchases in an Australian store for delivery to you) can be exchanged in a Jay Jays E Australian retail store. You must present the receipt you received in the store at the time you purchased your items.

Purchases made Online in Australia Dollars

You can exchange an item purchased online:

1. By visiting the relevant brand’s retail store in Australia (ie. items bought at Peter Alexander, Just Jeans, Jay Jays, Smiggle, Portmans, Dotti and Jacqui E can only be returned to the store of the same brand); or
2. By posting it to our Online Store Returns/Exchange address:

Just Group Online
Returns & Exchanges
1 Roussos Place
Truganina, VIC
Australia 3029

• Make sure your order number, name, address, email, phone number and instructions are included and any comments.
• All returns & exchanges remain the responsibility of the purchaser until received by the Just Group. Exchanges are subject to stock availability. Refunds will be processed at the original purchase price using the original form of payment. Delivery charges will not be refunded and standard delivery charges apply on re-delivery for exchanges, unless goods are returned in accordance with your consumer law rights.

International Purchases Made Online via ESW

You can exchange an item purchased online:

1. By submitting your request through the international returns portal to obtain a refund on the item. Then place a new order for the item you want to exchange it for. Please allow 48 hours after your order has been delivered before initiating a return.
   
   All returns remain the responsibility of the purchaser until received by the Just Group. Please note that an international return delivery charge of AUD$30 applies, and will be deducted from the refund amount.
   
   You will need your order number and the email address used to place the order. Click below to submit a return, or follow the returns link from the shipment confirmation email.
   
   

   Submit an International Return

   A confirmation email will be sent once we receive your return. Please note that all refunds are subject to inspection by the Just Group. You can track the progress of your return by logging into the international returns portal.
   
   ESW, our partner for international sales, will provide the refund to the original form of payment and at the original purchase price, including any duties and taxes originally paid on the item in the same currency. The original delivery charge will not be refunded, unless goods are returned in accordance with your consumer law rights.